Linkedin Archives — Carrington Malin

January 10, 2021
artificial-intelligence-ethical-concerns-2020.jpg

My New Year’s Linkedin poll about changes in how people feel about their ethical concerns regarding AI doesn’t prove much, but it does show that 2020 did little to ease those concerns.

Opinions and our level of understanding about artificial intelligence can vary a great deal from person to person. For example, I consider myself a bit of a technophile and an advocate of many technologies including AI, with a higher than average level of understanding. However, I harbour many concerns about the ethical application, usage and the lack of governance for some AI technologies. My knowledge doesn’t stop me having serious concerns, nor do those concerns stop me from seeing the benefits of technology applied well. I also expect my views on the solutions to ethical issues to differ from others. AI ethics is a complex subject.

So, my intention in running this limited Linkedin poll over the past week (96 people responded) was not to analyse the level of concern that people feel about AI, nor the reasons behind it, but simply whether the widepread media coverage about AI during the pandemic had either heightened or alleviated people’s concerns.

The results of the poll show that few people (9%) felt that their ethical concerns about AI were alleviated during 2020. Meanwhile, a significant proportion (38%) felt that 2020’s media coverage had actually heightened their ethical concerns about AI. We can’t guess the level of concern among the third and largest group – the 53% that voted 2020 ‘hasn’t changed anything’ – however, it’s clear that 2020 media coverage about AI brought no news to alleviate any concerns they might have either.

Artificial intelligence ethical concerns poll 2020

Media stories about the role of AI technologies in responding to the coronavirus pandemic began to appear early on in 2020, with governments, corporations and NGOs providing examples of where AI was being put to work and how it was benefiting citizens, customers, businesses, health systems, public services and society in general. Surely, this presented a golden opportunity for proponents of AI to build trust in its applications and technologies?

Automation and AI chat bots allowed private and public sector services, including healthcare systems, to handle customer needs as live person-to-person communications became more difficult to ensure. Meanwhile, credit was given to AI for helping to speed up data analysis, research and development to find new solutions, treatments and vaccines to protect society against the onslaught of Covid-19. Then there was the wave of digital adoption by retail companies (AI powered or not) in an effort to provide digital, contactless access to their services, boosting consumer confidence in services and increasing usage of online ordering and contactless payments.

On the whole, trust in the technology industry remains relatively high compared to other industries, but, nevertheless, trust is being eroded and it’s not a surprise that new, less understood and less regulated technologies such as AI are fueling concerns. Fear of AI-driven job losses is a popular concern, but so are privacy, security and data issues. However, many people around the world are broadly positive about AI, in particular those in Asia. According to Pew Research Center, two thirds or more of people surveyed in India, Japan, Singapore, South Korea and Taiwan say that AI has been a good thing for society.

Since the beginning of the pandemic, AI’s public image has had wins and losses. For example, research from Amedeus found that 56% of Indians believe new technologies will boost their confidence in travel. Meanwhile, a study of National Health Service (NHS) workers in London found that although 70% believed that AI could be useful, 80% of participants believed that there could be serious privacy issues associated with its use. However, despite a relatively high level of trust in the US for government usage of facial recognition, the Black Lives Matter protests of 2020 highlighted deep concerns, prompting Amazon, IBM and Microsoft to halt the sale of facial recognition to police forces.

Overall, I don’t think that AI has been seen as the widespread buffer to the spread of Covid-19 as it, perhaps, could have turned out to be. Renowned global AI expert Kai-Fu Lee commented in a webinar last month that AI wasn’t really prepared to make the decisive difference in combating the spread of the new coronavirus. With no grand victory over Covid-19 to attribute to AI, its role over the past year it’s understandable that there was no grand victory for AI’s public image either. Meanwhile, all the inconvenient questions about AI’s future and the overall lack of clear policies that fuel concerns about AI remain, some even attracting greater attention during the pandemic.

This article was first posted on Linkedin.


December 24, 2020
Donald-Trump-missing-from-Google-year-in-search.jpg

High volumes of U.S. election Google search terms during 2020 is no surprise, but the absence of Donald Trump from Google Trends U.S. 2020 Year in Search is one!

There tend to be few surprises in Google’s ‘Year in Search’ trends report, which are routinely dominated by celebrities, entertainment and sports. The Internet has, after all, become an essential utility for many and the first point of enquiry for any information need. However, in U.S. election years, some of that public attention naturally turns to politics.

Each election year, as one would expect, there are more searches for U.S. politicians and presidential candidates and their running mates in particular. ‘Sarah Palin’, the late John McCain’s running mate in his 2008 presidential election campaign was listed as Google’s fastest growing global search term, beating out searches for ‘Beijing 2008’ Summer Olympics. Presidential candidates drive high search volumes during election years and normally feature in Google’s Year in Search top ten lists.

Obama’s election campaigns

In his debut presidential election year Barack Obama dominated U.S. Google searches, with Obama becoming the fastest rising search term and the volume of searches eclipsing most other search terms including McCain, Palin and Democrat vice-presidential candidate Joe Biden.

Famed for the success of his 2008 election social media campaign, Obama was also a big spender with Google spending an estimated $7.5 million with the Internet giant, or about 45 percent of his campaigns total digital ad spending. Obama again rose to high volumes during 2012 presidential campaign Google searches, outranking Mitt Romney in search volumes.

All in all, in terms of online campaigning, Obama was a hard act to follow.

Enter Donald Trump

One year before the 2016 U.S. presidential election, Donald Trump’s search volumes were not only trending, but topping Barack Obama’s famous 2008 presidential campaign! During some week’s Trump’s search volume even topped Obama’s 2008 record by 4-5 times.

Trump versus Obama search (Vox)

Donald Trump appeared top of Google’s 2016 Year in Search tables, ranking as the number one search in the People category, followed by his opponent Hilary Clinton in second place. Neither Trump’s, nor Clinton’s running mates appeared in the top ten list though.

2020 presidential election year

In Google’s 2020 U.S. Year of Search trends report, one name is conspicuous by its absence in the People category: Donald Trump.

As is usually the case during none-election years, Trump and other politicians were largely absent from the top ten rankings in Google’s 2017, 2018 and 2019 Year of Search reports. Although first lady, Melania Trump, ranked high in search volume during 2017, mainly due to publicity around her first official engagements in January of that year.

No alt text provided for this image

However, the top ten list of the most searched for people in 2020, according to Google, doesn’t include Donald Trump. The now president-elect Joe Biden is the clear winner in Google’s list, ranking first in the People category. Kamala Harris, the Democratic vice-presidential candidate ranks fourth, after North Korea’s leader Kim Jong Un and U.K. prime minister Boris Johnson.

Even music artist Kanye West, who ran his own independent 2020 United States presidential election campaign, ranked 9th in the year’s top People searches.

Trump not a popular search term in 2020?

I’m not a big Trump fan and I’m not trying to seed yet another conspiracy theory, but doesn’t that seem a bit odd? There’s certainly been no shortage of Trump press coverage this year. Spikes in Google search volumes don’t imply any change in sentiment alone. So, neither Trump’s popularity as a president nor the election results would automatically reduce search volumes. Key word searches are typically prompted by news media or social media coverage, in both of which Trump has seen in ample measure throughout 2020.

Google’s own data on Google Trends doesn’t seem to support either Joe Biden’s top search volume ranking or Donald Trump’s absence. Throughout the past 52 weeks, Trump Google search volumes have exceeded Biden’s every week in, according to one Google Trends search. However, results seem to be inconsistent, in an identical search a few hours earlier Trump searches exceeded Biden’s in 40 out of 52 weeks. In that Google Trends query, there were eight 8 weeks in which Biden searches exceeded Trump’s and four weeks where search volumes were roughly the same for each. Either way, Trump searches overall exceeded Biden’s.

No alt text provided for this image

From the data visible via Google Trends, it seems highly improbable that Biden’s overall 2020 search volume exceeded Trumps. In order for this to happen, this would require that the few weeks prior to election day would have to have driven more search volume for Biden than during most of the year combined for Trump. This is not what the Google Trends charts show (including the chart above).

I’m sure that there’s a logical explanation, isn’t there now Google?

This article was first posted on Linkedin.


December 3, 2020
Will-your-marketing-plan-help-win-1280x640.jpg

You may have worked long and hard on your marketing plan, but how well does it support ongoing communication with your internal stakeholders?

The phrase ‘hearts and minds’ was first used by a French general during the French Indochina-Chinese border rebellion in the 19th century. It’s been used as a military strategy ever since, making emotional or intellectual appeals to the other side, in recognition of the fact that military superiority does not always provide the best or the swiftest victory in armed conflict. And, like many other military concepts, the ‘hearts and minds’ strategy was appropriated by marketing and communications strategists long ago!

However, marketing is by no means alone in borrowing from military strategy. Human resources has proved to be another big user of ‘hearts and minds’ and there are good reasons for this: budget and organisational dynamics. HR never receives the budget that it feels it deserves and so is forced to choose its battles carefully. Meanwhile, communications that put forth company ambitions, messages and cultural achievements simply fall flat if they are widely disputed in hushed tones around the water cooler. If internal stakeholders don’t believe and feel emotionally involved in plans, policies and practices, they’re far less likely to unite behind your cause.

And so it is with the internal communications from any department, marketing included.

Much of marketing’s internal communications routinely focuses on approvals and successes – i.e. the milestones at the beginning and at the end of any marketing campaign. Once the big bang of the final presentation is over and approvals are secured, participation of other stakeholders can fade away rapidly. Marketing plans, strategies and budgets are rightly presented as business cases for the careful consideration of decision makers. Far less effort tends to be invested in making sure that plans are easy to understand, highly useable and appeal to the ‘hearts and minds’ of other departments.

‘People just don’t understand marketing’

A common complaint of marketing heads the world over is that their work is so little understood by the rest of the organisation. There is scarce appreciation for all the work that goes into research, product positioning, creative concepts, or running effective campaigns. As a result, marketing successes are not always met with the thunderous applause that the marketing team believes is due! However, if your full year of internal communications consists of approvals and successes, then surely this is to be expected?

Accelerated by digital transformation and the breaking down of information silos, marketing and communications today not only maps to almost every part of the organisation, but also now shares data with it. All the more reason to have key internal stakeholders not only invested in approval and success milestones, but also emotionally and intellectually invested in the strategy and marketing activities themselves.

So then, am I trying to tell you that everyone in your organisation should be constantly referring to your marketing plan? No, but I am saying that your marketing plan should be a thoughtfully crafted communications tool that informs and supports marketing’s internal narrative throughout the year.

It should be something that helps frame marketing leadership’s communications with senior management, department heads, internal stakeholders, business partners and agencies. For this, your plan should be structured in a way that makes it easy-to-use, a valuable reference, useful to abstract from, and relevant to your wider audience of stakeholders.

Review your plan like it’s ‘external’

Ideally, your marketing plan will be pyramidal in structure – or a pyramid of pyramids – that presents key goals, findings and strategies towards the start and cascades more detail afterward. Ideally too, those top-level goals and strategies will be written in a self-explanatory way that is easily understandable by non-marketing professionals. If you strive to make your goals and strategies memorable and to clearly show relevance to the other functions in the organisation, so much the better. Anything that helps promote greater understanding of your goals, challenges and strategies has got to be a good thing, right?

A useful way to review your marketing plan is to imagine that you’ve written it for an external audience. Marketing content for external audiences normally goes through a very different process to internal communications. There tends to be a great deal of scrutiny of key messages and what perceptions will be formed by customers, partners, the media and other key audiences. The form, style, colour and simplicity of external communications are brainstormed, ideated, iterated, tested and optimised. In contrast, internal communications are often deemed as good enough if they are honest, free of typos and don’t over-commit!

Your annual marketing plan is a core document for marketing planning, budgeting and approvals. However, it’s a valuable communications exercise, helping to frame marketing’s internal messaging for the year. The more effectively your plan communicates your goals, plans and strategies, the more key points both marketing and non-marketing stakeholders are going to understand, retain and refer to later. Beyond the simple benefit of ensuring that everyone’s reading from the same manual, you may find that focusing a little more on ‘hearts and minds’ could even turn your internal critics into advocates. And wouldn’t that be something?

This article was first posted on Linkedin.

Also read: Is your marketing plan presentation the best it can be?


August 11, 2020
Will-AI-replace-human-creativity.jpg

Will AI replace human creativity? Or help them take creativity to the next level? It could simply depend on how we choose to use it.

As the capabilities of AI continue to grow, the creative process may look less and less like the process of old. However, whether this process remains human-centric, is going to depend on how we frame AI’s future role. If AI is to super-charge human creativity, it’s up to creative professionals to take firm hold of the controls and remain at the very centre of the creative process.

Continue reading this story on Linkedin

Read the Arabic language version here: نظرة على مستقبل الإبداع


July 9, 2020
Dubai-RTA-drone-test-1200.jpg

It is well publicised that ecommerce, logistics firms and drone delivery startups have been trialling drone delivery services for years in Asia, Europe and in the U.S., but governments have moved slowly to solve regulatory issues.

Dubai now seems to be ahead of the game. The emirate has issued Law No. 04 of 2020, outlining new regulations governing drone activity in the emirate. The law promises to make Dubai a commercially-friendly environment for drone services, manufacturing and innovation.

The new law could allow Dubai to leapfrog the global competition and kick-start a whole new industry that is right at the forefront of innovation. No doubt, Dubai’s progress will be watched closely by policy makers, aviation regulators and smart city planners worldwide.

Continue reading this story on Linkedin


January 6, 2020
2020-marketing-planning.jpg

Now that the New Year has arrived, I’m not about to tell you how to develop your 2020 marketing plan. I’m guessing that this is, at least, completed in draft and perhaps already approved and has been used for other 2020 briefing and planning. However, could you improve your marketing plan’s presentation?

Although you may well have worked long and hard on your marketing plan, you may still be in the process of improving it before sharing a final version with your wider internal audience. Perhaps you intended to add a few tweaks over the holidays, or maybe you’re creating a shorter version of your plan in slide format to help communicate your plan internally. Whatever you choose to do, it’s important to have a marketing plan ready that is easy to understand for internal stakeholders across your organisation. We’re all ‘in marketing’ these days, so making the effort to improve your marketing plan presentation is time well spent!

Continue reading this story on Linkedin.


December 30, 2019
will-AI-take-your-job.jpg

Former IBM CEO Ginni Rometty said – a couple of years ago now – that AI will impact 100 percent of current jobs, which, of course, is now common sense. AI’s impact on jobs is also a complex subject and its dangerous to try to sum it up in one simple concept. However, by and large, that’s what many tech leaders are doing, with “AI won’t take your job” as the reassuring umbrella message that the whole drive towards AI adoption seems to fly under. The answer is both straightforward and misleading. No, AI won’t take your job, anymore than a gun will shoot you: that requires a human.

Continue reading this story on Linkedin.


December 22, 2019
ai-search-popularity-2.png

For those of us following developments in emerging technologies closely, it might seem like the past year has been the year in which news, discussion and debate about artificial intelligence (AI) has come to the fore.

However, the truth is that the amount of attention that AI has received depends very much on which part of the world you live in and what you do for a living. One of the most interesting takeaways from looking at AI-related searches on Google over the past year is that many global search volumes for terms related to artificial intelligence haven’t changed that much, but the differences in interest shown from country-to-country is striking.

Continue reading this story on Linkedin


November 2, 2019
ai-brand-avatar.jpg

Do brands need AI avatars of themselves? Last week at London’s One Young World Summit, Biz Stone co-founder of Twitter and Lars Buttler, CEO of San Francisco-based The AI Foundation, announced a new concept they called ‘personal media’ and claimed that artificial intelligence is the future of social change. The Foundation is working on new technology that Buttler says will allow anyone to create an AI avatar of themselves, which would look like them, talk like them and act like them. Empowered by AI avatars, people will then be able to, potentially, have billions of conversations at the same time.

So, what does this new kind of AI communications mean for brands?

Continue reading this story on Linkedin