Many companies have discussions about their brand’s personality, whether brought on by a brand development exercise, or the question of how their brand comes across in TV advertising or, perhaps, how it is seen and heard on social media. Is the brand playful or serious? Traditional or nonconformist? Conservative or outrageous? Does it have a sense of humour?
Often these personality attributes remain somewhat latent. Companies that see their brands as risk takers or eccentric, often find that they don’t particularly want to broadcast the fact for fear of upsetting their conservative customers. Likewise, marketers who feel that their brands can have a little bit of fun on social media, because it is expected of them by other social media users, often don’t use the same sort of fun persona for other communications.
So, where does this all leave us when it comes to conversational marketing?
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by Carrington Malin
Carrington Malin is a UAE-based marketing and communications professional, consultant, entrepreneur and writer with many years experience of building brands, driving growth and leading high-performance teams. He has worked with a wide range of high-growth, technology and tech-driven ventures across ecommerce, consumer products, digital services, B2B, media, software, hardware and other sectors. These days he focuses mainly on emerging technology ventures related to artificial intelligence (AI), augmented reality (AR) / virtual reality (VR), blockchain, drones, Internet of Things (IoT), robotics and smart cities.