More than half of employers don’t have a written policy on the ethical use of AI or bots, whilst AI chatbots and how they interact with customers play a growing role in shaping brand perceptions.
If you’ve implemented a new AI chatbot platform, then your brand’s chatbot can be made available to customers 24/7, respond instantly to queries and resolve up to 80 percent of questions without the need to involve a human customer service agent. However, customer service agents are generally bound by contracts, employee codes of conduct and operating procedures. Do the same rules apply for your chatbot?
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